delivery & shipping info
*XMAS 2020 CUT OFF: due to the uncertainties caused by covid, the cut-off date will be earlier than usual this year to allow for slower postage and potential further delays. although everything is made to order, a small number of extras will be printed to remain in stock until closer to christmas. full choice of size/colour/fit, however, will end on november 30th*
all grlclb items are MADE TO ORDER so as to contribute as little as possible to waste & landfill. printing in big batches ahead of time saves on turnaround of dispatch, but can also lead to large numbers of items never being sold. grlclb's whole thing is about investing in both a product and an ideology. nothing gets printed until it has someone to go to. and when it does get printed, it's by a team of 2 in a print studio a couple of miles down the road from grlclb "hq" which, in itself, is the other half of my bedroom. there's no assembly line or mass production here.
the turnaround time for orders is therefore, roughly, 7-10 working days. if you need something urgently, please email to email@example.com before placing your order, and i'll see what i can do.
if you require an update on your order, please email firstname.lastname@example.org and where possible i'll provide an estimated delivery date.
all GRLCLB packaging is plastic-free. orders generally contain paper stickers, tissue paper, and cardboard. the yarn used to finish the parcels is acrylic, and the envelopes are cardboard. where possible, packing tape is avoided. if you would prefer your order with no wrapping whatsoever, please request this at email@example.com
in order to keep shipping costs as low as possible for you, all deliveries outside of the uk will be sent by standard delivery. this means that i will be unable to provide tracking numbers for overseas shipping. i cannot take responsibility for the safe delivery of parcels - once i hand them over to royal mail, i no longer have control over them.
if you would like peace of mind regarding shipping, i am more than happy to arrange for tracked/signed delivery at a surplus charge - any enquires about guaranteed shipping should be sent to firstname.lastname@example.org.
although shipping times are subject to change, the average time for international orders is 5-7 working days after dispatch. tracked/signed delivery will not affect the delivery time.