delivery & shipping info
***PLEASE READ*** due to the outbreak of COVID-19, shipping times are now subject to severe delays, owing to stock being unreachable at a premises that has been locked down by the uk government. your order will be dispatched as soon as physically possible. thank you for continuing to support GRLCLB at this time.
i will always endeavour to dispatch orders as soon as possible, however there are a number of limitations associated with being a small one-woman business.
everything is printed by a local small business. again, this is done by one person. there is no large-scale commercial machinery involved. therefore, where possible, we work together to pick one day a week when everything is batch printed. sometimes this means that your item will be made after you order it - but always within the same week. even if your item is already in stock, there are still time constraints with dispatch, because i need to process & package every order myself. i do not have a big team, or factory assembly line, at my disposal. while many may view this as a drawback to ordering from a small business, i believe that knowing one person has created your order from beginning to end, and sent it to you themselves, is a wonderful experience.
the turnaround time for orders is, roughly, 7-10 working days. if you need something urgently, please email to email@example.com before placing your order, and i'll see what i can do.
if you require an update on your order, please email firstname.lastname@example.org and where possible i'll provide an estimated delivery date.
all GRLCLB packaging is plastic-free. orders generally contain paper stickers, tissue paper, and cardboard. the yarn used to finish the parcels is acrylic, and the envelopes are cardboard. where possible, packing tape is avoided. if you would prefer your order with no wrapping whatsoever, please request this at email@example.com
in order to keep shipping costs as low as possible for you, all deliveries outside of the uk will be sent by standard delivery. this means that i will be unable to provide tracking numbers for overseas shipping. i cannot take responsibility for the safe delivery of parcels - once i hand them over to royal mail, i no longer have control over them.
if you would like peace of mind regarding shipping, i am more than happy to arrange for tracked/signed delivery at a surplus charge - any enquires about guaranteed shipping should be sent to firstname.lastname@example.org.
although shipping times are subject to change, the average time for international orders is 5-7 working days after dispatch. tracked/signed delivery will not affect the delivery time.